Options Holidays
HomeBookingsTerms & conditions
(Updated 01/09/2018)


Options Supported holidays Limited (referred to herein as ‘Options Holidays’) is a UK company 04839964 with its registered office at Unit 4 Down Farm, South Cerney, Gloucestershire, Gl7 6DD.

How to Book
To make a booking please telephone or email to check availability then complete a booking form in full and return it with a deposit of 25% of the full cost of the holiday within 21 working days for the booking to be accepted. Full payment of the balance is due 8 weeks prior to the holiday commencement for holidays in the UK and 14 weeks for holidays abroad. Failure to pay may result in the clients holiday being cancelled without a refund or a late payment charge of £25 plus any costs incurred.To ensure the group are on the same flight, bookings are made approximately 14 weeks prior to the holiday due date. Late payments and anyone booking after the balance due date will be responsible for any additional costs incurred.   Invoices will normally be sent directly to the client unless it is clearly indicated on the booking form that it is to be sent to a third party.  To ensure the group are on the same flight together, flights are booked approximately 14 weeks prior to the holiday due date.  Late payments and anyone booking after the balance due dates will be responsible for any additional costs incurred.


Travel Insurance
Comprehensive Travel Insurance is compulsory for all holidays, in the UK and abroad that is suitable to the client needs. We cannot be held responsible for any costs incurred for failure to take out relevant travel insurance. The Client must provide us with evidence of this insurance 28 days prior to departure for all holidays abroad.


If we need to cancel the holiday as we have not achieved the minimum numbers required on the holiday to make it viable, usually 4 holiday makers or any event in our opinion renders the holiday unsafe, we reserve the right either to return the clients monies without further compensation or offer the client an alternative holiday. We are not liable to pay any form of compensation if we are forced to cancel or change the holiday as a result of any unforeseen situations.

If the client cancels
If the client cancels the holiday, the client should notify us in writing as soon as possible, we are only able to accept written cancellations. The cancellation charges are calculated according to the number of days prior to the departure that we receive the written cancellation.  If the client can find someone to take the client place there will be an admin charge of £25 plus any costs incurred due to a name change as long as that person’s needs are the same as the clients.

Cancellation for holidays in the UK
Number of days before holiday departure date   Cancellation charges
more than 8 weeks Loss of deposit
8 to 4 weeks 75% of cost of holiday
Less than 4 weeks 100% of cost of holiday
Cancellation for holidays outside the UK
Number of days before holiday departure date   Cancellation charges
more than 14 weeks Loss of deposit
14 to 8 weeks 75% of cost of holiday
Less than 8 weeks 100% of cost of holiday

Support package
The support package is inclusive of basic support and supervision, providing always that we are informed of the true nature of the clients’ disability and given a full amount of information regarding their needs, which must include any details of behavioural disorders. All clients must complete an Assessment of Needs form proving full and complete details of their support needs for each holiday. On receipt of the assessment form, we will review each client’s needs and  may levy an extra charge if we deem it necessary. It is imperative that the Assessment of Needs form is completed fully as this does constitute a support plan for those requiring extra support. Failure to return an up to date completed Assessment of Needs form by the payment due date for the client holiday may result in the client holiday being cancelled with no entitlement to a refund. Failure to disclose information that the client requires extra support may result in the immediate termination of the client holiday with no entitlement to a refund and the client will be responsible for the cost to return home. The client must be at least 18 years old at time of the holiday

Personal care

Personal Care is not included in our costs, please contact the office if you require personal care. We can supply extra support at an additional cost, this additional cost is non-negotiable and is set by Options Supported Holidays. The client is responsible for providing their own personal aids, e.g. incontinence aids such as mattress covers, pads, disposable gloves and wheelchairs.

Hippo spotting

Challenging or anti-social behaviour
Any challenging or anti-social behaviour which might prove unacceptable to members of the public may result in the client holiday being terminated with no entitlement to a refund. The client will also be liable for any costs incurred to return home. Failure to disclose information that may result in requiring extra support needs may result in the immediate termination of the client holiday with no entitlement to a refund and the client will be responsible for the cost to return home.

Medication can only be administered by a holiday supporter provided it has been prepared by a pharmacist, is in a blister pack or dosette box labelled appropriately and accompanied by the Options Medication form, with the required amount for the holiday only. Failure to have correctly prepared medication may result in the client holiday being terminated with no refund.

The Holiday Package
The holiday package includes full board, breakfast, lunch, dinner but excludes drinks (meals on short haul flights are not included). Accommodation is based on 2 or more clients sharing a room. Single rooms are sometimes available at an additional cost and should be requested at the time of booking. If there is no one available for the client to share a room the client will be responsible for the single room supplement. Most excursions are included in the package. Clients would generally be expected to participate in all the excursions. If a client does ‘opt out’ of any excursion, it is not possible to provide an alternative or refund, they would then be left at the accommodation with no supervision. If the client indicates they prefer meals above the choice we offer, then the difference between the costs are the responsibility of the client. Optional extra activities not included in the holiday, the client will be notified before taking part of the extra costs of such activities.

Not included in the package are, drinks, snacks, personal items of expenditure such as cards, gifts, sweets, etc. Transport to and from home, to the meeting point or venue, medical expenses, postage, telephone calls, room service at hotels, laundry, personal care, personal travel insurance,  cancellation insurance, city taxes as may be levied by governments (excepting airport tax notified to us at the time of booking the flights) and tips. Also anything not specifically included and notified to the client in writing as part of the package are excluded and for which cost the client is personally liable. The client must ensure that they have sufficient monies to meet these needs. 

Holidays begin at the venue, or at an airport or port as notified. It is the client’s responsibility to ensure that they are at the departure point or venue in plenty of time, and although we would always endeavour to wait as long as possible, we cannot be held responsible if we have to begin the holiday without the client due to their late arrival. (A door to door service can be provided at an additional cost.) Clients are requested not to bring excessive or inappropriate luggage. Luggage is the clients’ responsibility. We will assist the client with their luggage if possible, but do not accept liability for it or for any damage howsoever caused. For this reason we recommend the client takes out insurance.


We will endeavour to send details of travel times, meeting points, clothes lists and other information in good time for the client’s holiday, however, we must advise the client that flight times, etc. can change at short notice and are outside of our control. In this event we would make every effort reasonable to contact the client and advise the client of the change. But it is the client’s responsibility to confirm their travel details with us prior to the departure date, in writing.

We do our utmost to ensure that your holidays runs smoothly. If you do have a complaint you must notify us in writing within 28 days of completion of your holiday. We will try and resolve your complaint but if we are unable to you could contact an arbitrator appointed by the Chartered Institute of Arbitrators, alternatively you could seek legal advice.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

GDPR - you can read our GDPR compliance statement here.
Options Supported Holidays Ltd company number 04839964 is registered in England and Wales. Atol
Travel Regulation Insolvency Protection

TRIP Options Supported Holidays Ltd is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with ''The Package Travel, Package Tours Regulations'' all passengers booking with Options Supported Holidays Ltd are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Options Supported Holidays Ltd. This insurance has been arranged by Towergate Chapman Stevens through Zurich Insurance PLC.

In the unlikely event of Insolvency, you must Inform Towergate Chapman Stevens immediately on +44 (0) 1932 334140 or by email at tcs@towergate.co.uk. Please ensure you retain the booking confirmation form as evidence of cover and value.

Policy exclusions: This policy will not cover any monies paid for Travel Insurance or any claim relating to Air Flights. Please ensure the Company you have booked with has the appropriate CAA / ATOL Bonds in place.