We are members of ATOL and ABTA and all our UK holidays are protected by TRIP. Please read below for more information on the above
Financial Insolvency Insurance
Options Supported Holidays Limited is a company committed to customer satisfaction and consumer financial protection. We are therefore pleased to announce that, at no extra cost to you, and in accordance with the current ''The Package Travel, Package Tours Regulations '' all passengers booking with Options Supported Holidays Limited are fully insured for the initial deposit, and subsequently the balance of monies paid as detailed in your booking confirmation form. The policy will also include repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Options Supported Holidays Limited. This Policy is issued by Evolution Insurance Company Limited which is registered in Gibraltar No. 88737 with a registered office at 5/5 Crutchett’s Ramp, Gibraltar, GX11 1AA. Evolution Insurance Company Limited is authorised and regulated by the Financial Services Commission in Gibraltar and authorised and subject to limited regulation by the Financial Conduct Authority (FCA) in the UK. Details about the extent of our authorisation and regulation by the FCA are available from us on request. In the unlikely event of Insolvency of Options Supported Holidays Limited please follow the procedures below:
Claims should be submitted in writing within 14 days of the Administration order or the Options Supported Holidays Limited being declared insolvent supported by documented evidence quantifying the value of the claim. Claims should be submitted to: Evolution Insurance Solutions Limited, 53A High Street, Saffron Walden, Essex, CB10 1AA or via email to claims@evo-insurance.com Policy exclusions: This policy will not cover any monies paid back to you by your Travel Insurance or any losses which are recoverable under another insurance or bond (with the exception of Credit and Debit card). This policy will also not cover any loss sustained by Passenger(s) booked on a flight-inclusive package sold and commencing within the United Kingdom.
ATOL
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
ABTA
Client Privacy
Protecting the personal information of our clients is extremely important to Options Holidays. It’s especially important to a company like ours, as we are entrusted to look after a large amount of sensitive personal information. The way we collect and share client information is equally important.
Our Privacy Notice can be viewed in its entirety on our website, or a hard copy can be provided upon request. This sets out how we collect and process client personal data in accordance with the Data Protection Act (2018). Its features include:
The Lawful Bases for client data processing at Options Supported Holidays • Definitions of an Options Supported Holidays Client • Definition of Client Personal Information given to Options Supported Holidays • The typical client data we hold and how we use it • Who we might share that data with • How long we hold client data for and where we store it • Client rights in respect of the personal data we hold.
Questions, comments and requests regarding the Options Supported Holidays Privacy Notice are welcomed and should be addressed to Options Holidays, Unit 1 Downs Farm, South Cerney, Glos GL7 6DD.
GDPR - you can read our GDPR compliance statement here.
We are a Member of ABTA, membership number Y6705. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved.
