Tipping

It is customary to tip in most countries overseas but is not included as part of your holiday costs.  We appreciate that for some people tipping can be hard as you are unsure of appropriate customs. Therefore, the holiday leader will run a tipping kitty and tip people where appropriate on your behalf so you don’t have to worry about it.  Everyone will be expected to contribute to a tipping kitty.  At the end of the holiday if any of the kitty is left over it will be shared back among the group.  The amount for the tipping kitty is dependent on the country and type of holiday.

Continence

If continence aids are required you must provide them. Including mattress protectors, gloves and pads.

Medication

All medication must be provided in dossette boxes or blister packed (unless liquid) with the correct combination and quantity of medication in each compartment.  We DO NOT accept medication in any other format including bottles (unless a liquid) or packets.  Please discuss special cases and injectable medication so that trained staffs are available to administer these.  Please bring the amount of medication required +3 days for your holiday.  Please also remember that we will be out most days and if you need lunch or tea time medication we will have to take it out with us.  If you have a blister pack that cannot be separated we will be carrying ALL your medication for the week out with us, you will need to provide a pot to take it with us.  You must also complete the medication form provided.  We will not accept anyone on the holiday if their medication is not correctly packaged & the medication form not provided. Creams/drops must be accompanied with a body chart.  If you are self-medicating holiday supporters WILL NOT check your medication but may give you verbal reminders.

Equipment

We have some items for hire at a small charge: electric bath seat, portable commode, electric wheelchair, and listening monitors. The charge is to cover repairs and replacements. If you think that it is likely that you will need one of these items please discuss this with one of our advisors.

Visas & Passports

It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Many destinations require that the traveler’s passport has at least 6 months validity from the date of return. For travel to/via the USA a machine-readable passport is required. If you wish, we can obtain visas for you, additional fees will apply. Please allow adequate time to obtain any such advice or documents.

Behavior

Our staff are entitled not to be subjected to physical or verbal abuse.  Any anti-social behavior could result in termination of your holiday with no entitlement to a refund, this is at the discretion of the holiday leader and the Options Supported Holidays office. Should you be sent home this will be at your expense.

Luggage

Whilst we will provide as much assistance as possible, the clients should be aware that they are responsible for their own luggage. Any luggage left behind will only be forwarded on to the client on receipt of postage costs.Please only bring 1 suitcase and 1 piece of hand luggage only.If travelling on Options Supported Holidays transport please use a soft bag.